You can explore our website to find good deals and interesting items!
Hello dear collectors!
We are sorry to inform you that the despatch of the "in-stock" items has to be delayed due to the latest surge of covid in the city. The shortage of hands caused by the temporary absence of some employees and the delay in domestic shipping will extend the wait for us to receive, pack and deliver your package(s). Therefore, please kindly understand that the "in-stock" items will have to be shipped 3-5 business days later than usual.
We anticipate that this situation will be resolved within a week. We should be able to operate in full capacity from Monday (December 26, 2022). During this period, you can still place new orders for the "in-stock" items and pay the remaining balance of the released figures that we invoice you about. The shipment will be arranged as soon as possible. We deeply appreciate your patience or the extra wait due to this special situation. 🙏
In the meantime, everything else is the same:
Thank you all so much for your kind understanding! Wish you a safe, peaceful, and enjoyable holiday ❄
Giantoy
]]>"There was an issue with PayPal. Please use a different payment method."
We have found that this issue is affecting only some customers (not all) and is very probably a temporary technical issue from PayPal's end in the Express checkout feature (according to PayPal status issue history)
We have also submitted this bug to PayPal. PayPal is working towards resolving it soon, hopefully in 1 week.
Before PayPal solve this problem, if you have any difficulty in the same situation, you can follow these steps and see whether any can be a workaround:
If the problem still exists, please contact us with a screenshot of your cart, we will send you a link to fulfill the order. 😇
We deeply apologize for the inconvenience caused and will do our best to solve this issue soon.
]]>Hey, dear collectors!
We just wanted to take a moment to express our gratitude for all the love and support you've shown us. You guys are the absolute best! So, from the bottom of our hearts, thank you, and happy holidays! 🤗 ❄️
We are excited to announce that we have these deals lined up for you this Black Friday. (in order to keep price stable for pre-order items, these discounts only apply to "in-stock items")
If any of your recent orders since Nov 20, 2023 meets any discount below, you can contact us to get a reimbursement.
This is a collection (click this link) for all the items we are clearing out. The discount is already marked on the actual compare-at-price.
This year we made all the codes applied automatically applied in checkout. 🧸 You can also mix pre-order items for faster checkout but their value amount will be excluded when calculating the total amount.
If the items in cart is applicable for multiple discounts, the best discount will be applied.
Happy collecting!
]]>Hello collectors!
Giantoy has now recovered all services and we'll be operating just like usual now. 😄
Most of you might know about the outbreak of COVID-19 in China. We had a one-month quarantine to control the epidemic. Positive trend is expanding recently and our society is recovering rapidly. So we think it's time that we let you know that we could ship as usual right now!
Actually, we recovered operation on Feb 10, and shipped out orders during holiday within the first week. We didn't announce our coming-back because we wanted to catch our breath with processing the delayed orders first, also back on Feb 10, almost no suppliers were back, and only one or two carrier was shipping.
Until this moment:
Yes. Most channels are normal now, below are a few packages that I picked randomly shipped in February. (Please note that these are only examples and not strict standard for every package).
In January, the shipping service might be compromised because of the Spring Festival / followed quarantine, but in February things are looking more positive right now.
United States
United Kingdom
France
Canada
Australia
Germany
We would also monitor the shipping performance of our current channels and make according adjustments if any abnormal signal shows.
Factories might be the latest entity to resume operation, because they have the most employees.
Most factories will come back in March, 2020.
The possibility for project cancelling is very little, because the decision of keeping / cancelling a pre-order is made by the pre-orders / reservations quantity, which is usually known in the early phase of a pre-order waiting.
However, because all factories did not work from late Jan to March (about one month), this could be a cause of release delay, please kindly understand.
There are no such concerns at this moment. COVID-19 is still transmitted through the respiratory tract and can't survive on packages. The situation has also been taken under control after the quarantine. In our province, it has been almost one week that we see 0 new infections. Please rest assured.
A lot of customers are very concerned of our safety, we are very grateful. ❤️Thank you!
Our life is almost the same as before now, expect that we have to wear masks most time of the day, and wash our hands a lot more. Hopefully in the near future, we could conquer this epidemic in our country, and worldwide.
Stay well.
]]>We are back from holiday and our shipping service will recover to normal gradually.
If you want to know whether the items you are about to order could ship immediately, please send us a screenshot of your cart to support@giantoy.com, email title please indicate "confirm inventory".
Spring Holiday is the most important Chinese tradition holiday. We planned to be back on Feb 3 when the holiday is over. However, because of the outbreak of COVID-19, our country has required all enterprises to suspend operation until at least Feb 10, and meet a series of safety control requirements. Therefore, most Chinese enterprises (including most of suppliers) are not back yet.
We apologize for the extra waiting caused by COVID-19 on the orders during holiday, and hope you could kindly understand.
COVID-19 is transmitted through the respiratory tract mostly, and would die very soon after leaving human body, so the package won't have risks to carry it during international shipping. We have also taken strict disinfection during our working procedures. Please rest assured that your package would be definitely safe👌.
We started to ship orders accumulated during holiday from Feb 11. Because the holiday is much longer than expected, some items need to be shipped after replenishment when suppliers are back.
If you have any questions regarding your orders of "in-stock" items during holiday, please consult us via support@giantoy.com.
]]>Hello dear customers,
You can explore our website to find good deals and interesting items!
We will be back soon!
Giantoy
]]>
Nov 27 ~ Dec 3, 2020 Tuesday (Timezone: GMT+8)
If you ordered any same item within 1 month, you can contact us for a reimbursement of price difference.
View applied items, click this link or the above coupon picture.
We selected some of the most popular full-set figures in the last few months and offer a limited-time discount. Most items are with limited stock, please place orders before they sell out.
Items released recently would not be added to this collection because of the price stability guarantee.
You can find all of the in-stock figures via this link.
If you register and login as a member when you order, each order would earn reward points. Right now we have a 1:1 ratio, which means when you spend $500, you can get 500 points, which could then be redeemed to a $5 off discount.
How to use discount code when checkout?
Where can I see my reward points?
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1. How to tell the if status of a product is "in-stock" or "pre-order"
All "pre-order" products would have pre-fix of "pre-order". We would change that when the product is released.
2. How long does it take to ship to my country?
Because of multiple holidays recently, there might be a delay of China Post and other economic shipping methods. If it's very important for you to get it before X'mas, it's more advised to go with the expedited shipping.
To read more about shipping, click here.
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Hello dear collectors!
We will be on holiday for Spring Festival (Chinese New Year) soon, so we are going to take a 2-week holiday from Jan 28 to Feb 14.
During our holiday, we will keep replying your emails. Please kindly understand if there is a delay.
Status | Type of Requests |
✅Same as usual | Pre-orders Processing |
✅Same as usual | Customer Support |
🔴Start from Feb 15 | In-stock Orders Despatch |
Like last year, we will give a discount to thank you for the patience in waiting for us to come back. Use 🏷giantoy-icanwait🏷 and you will get a 5% discount off any item in "in-stock" status (This is the collection of all of the in-stock items. Click Me. )
Note: this code would only work till Feb 10, 2019.
We will come back soon! Thank you for your support & understanding. Wish you a happy & prosperous new year in 2019.
Regards,
Giantoy Team
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