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Pre-order Policy

1.Why pre-order is needed?

All the collectible figures are produced in a limited quantity. The supplier would decide the final quantity based on the reservations during pre-order period for each batch.

2. The procedure of pre-order

  • 2.1 Please make sure our domain "giantoy.com" is in the white list of your email server setting and not blocked or filtered as junk mail, so that you do not miss out any notifications regarding your pre-order status.
  • 2.2 When we receive the notice from supplier that the release is imminent, we would send you a PayPal invoice to the same account that you used when you place the pre-order. If you need to adjust the payment account, please contact us.
  • 2.3 Pre-orders placed in deposit option share the same priority as those paid with full price.
  • 2.4 If all of the reservation positions have been filled, and we could not apply for extra reservations with the supplier (this happens very occasionally), we would give you a full refund as soon as possible. Please kindly understand.

3. Cancellation of pre-order

3.1 Buyers' reason

  • 3.1.1 Before the product is officially released, all the pre-order could be cancelled with a full refund. (No matter paid via full price or deposit)
  • 3.1.2 After the product is officially released, if the buyer could not pay the remaining balance during the valid time of the PayPal invoice, we would cancel the invoice and pre-order. The deposit would be non-refundable under this circumstances, but we would send the buyer a $10 voucher which could be used on any pre-order products in the future.
  • 3.1.3 Why is the deposit not refundable after release?
    • 3.1.3.a The reason we set the deposit 100% refundable before release is because we want the pre-order experience to be more flexible to our buyers, although it could still cause extra cost on our end.
    • 3.1.3.b We have to pay our suppliers with deposit too when the pre-order deadline is due, which is also non-refundable.
    • 3.1.3.c We have to pay for the extra warehousing and marketing cost for the processing of cancelled products. If you change your mind on your pre-order, please bring it up to us earlier, which would be charge-free for you and allows us time to adjust.

3.2 Not buyers' reason

  • 3.2.1 Cancellation of project: If the project is cancelled on the supplier's end, all the pre-orders would be cancelled and refunded fully.

4. Payment of remaining balance

  • 4.1 We would only charge our customer when we hear from our supplier about imminent release.
  • 4.2 We would send you a notification email and a PayPal invoice to the account you used when you place the pre-order.
  • 4.3 In common situations, we set the validity of a PayPal invoice as 15 days. Actual validity please refer to the information on the invoice.
  • 4.4 If the buyer needs to request for an extend in the validity time of invoice, please bring up within originally set validity timeframe. The extra validity time is 30 days at most, and could only be requested once for each invoice.
  • 4.5 If the invoice requested for extended time is also due without payment, we would consider that the buyer gives up the pre-order, and will cancel the invoice & pre-order (as in 3.1.2) with no further communication.
  • 4.6 If for special reasons the buyer miss out the valid time to pay the remaining balance, and still needs the product, the buyer could submit an invoice recovery request. When we still have sufficient stock, we would approve the request, and re-activate the invoice so that the buyer would pay in full (the voucher sent out as pre-order cancellation reimbursement would be deactivated. If it's already used, the buyer has to pay the price difference)

5. Price stability promise

  • 5.1 In order to ensure the price stability and trading fairness, the pre-order products won't apply to any sales campaigns that has direct price markdown.
  • 5.2 We would keep the price same as published, and not interfere with it until the product is released for at least 3-4 months.
  • 5.3 During pre-order phase, very randomly, we would increase the price because of the change in cost, but the customers who order before price change would still have the same full price when they place the order. When we create invoices for pre-orders with deposits, we would also use the original price to calculate the remaining balance.