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Shipping

We offer free shipping on every transaction!

Usually, it takes us 1-3 business days to process your order. For pre-order products, the dispatch date is up to the official release date by the supplier. 

You would be given a tracking number by email notification when we ship your product. You can use it to see your parcel's whereabouts. 

Besides offering totally free shipping, we are also trying to pick the best international carriers with fast delivery speed and safe guarantee. 

We ship from China, below is a chart that lists the carriers & shipping duration according to which country you come from.

Carriers & Shipping duration 

 Country Weight Carrier

Duration(Business days)
The United States Light parcel (Accessories) China Post 7-14
Heavy Parcel (Boxed figures)
DHL e-Packet 		5-7
The United Kingdom All
China Post 		7-10
Canada All UBI Canadian Post 7-10
Mexico All UBI SCM Mexico 7-10
Russia All China Post 7-14
All Asian Countries
Light parcel (Accessories)
China Post 		7-10
Heavy Parcel (Boxed figures) 		EMS 5-7
France All
China Post 		7-10
Australia  All UBI Australian Post 7-10
Italy All
China Post 		7-10
Spain All
China Post 		7-10
Portugal All
China Post 		7-10
Netherland All China Post 7-10
Polland All
China Post 		7-10
Germany All
China Post 		7-10
Greece All UBI 7-10
Ireland All
China Post 		7-10
Sweden All
China Post 		7-10
Danmark All
China Post 		7-10
Finland All
China Post 		7-10
Belgium All
China Post 		7-10
Bulgaria All
China Post 		7-10
Croatia All
China Post 		7-10
Cyprus All
China Post 		7-10
Austria All
China Post 		7-10
Czech All
China Post 		7-10
Estonia All
China Post 		7-10
Hungary All
China Post 		7-10
Latvia All
China Post 		7-10
Lithuania All 
China Post 		7-10
Luxembourg All
China Post 		7-10
Malta All
China Post 		7-10
Romania All
China Post 		7-10
Slovakia All
China Post 		7-10
Slovenia All
China Post 		7-10
*Others All China Post 15-20

 

FQA

1. Where can I track my parcel? 

For most packages, you can go to www.17track.net to see the recent updates. For some special shipping options, you would have to go to other sites, please contact us if you need any help.  (email to: support@giantoy.com) 

2. Why is there no tracking updates per the tracking number I'm given? Is my parcel lost? 

Don't panic when you run into this situation, our service team is always ready to help out. If there are no tracking updates at all, it might be a delay in domestic transit. If the tracking has stopped updating for a long time, mostly it happens because of a delay in transit or the customs. 

During busy seasons, like Black Friday, the actual shipping duration is usually longer.  Because the customs and local post system have much more parcels to process compared to normal. Other force majeure like natural disasters, strike, would also affect the final shipping efficiency.

3.When will you ship?

Your parcel would be handled within 1-3 business days. But please also understand that because of the limited supply of action figure products, sometimes we would need longer to get hold of goods from our suppliers.  We would try out best to arrange shipping for you as soon as possible. 

4. What if the parcel gets lost during transit?

After we consult the carrier and confirm the lost of the parcel, we would refund you for the full price, or arrange a resend for you, according to your preference.

 

 

If you have any question about our shipping policy, please feel free to contact us via support@giantoy.com. We would try getting back to you within 1 business day.

 

What is deposit?

Deposit is the down payment to reserve a product on pre-order status.

  • We only provide this option for "pre-order" items with price above $80.
  • Deposit is $19.99. 
  • Deposit-made orders has the same priority as full-payment-made ones.
  • Deposit is fully refundable before release date. 

How much balance do I have to pay？

Remaining balance = Full Price - Deposit ($19.99)

 

When and how do I pay for the balance?

  • We would send you a PayPal invoice when are informed of imminent release from supplier. 
  • We would use the email account you leave for this item when ordering to contact you. Please make sure this email is reachable. 

Related Policy

The major use of reward points is that they can be redeemed to coupons(store credits). You can use these coupons as money to get discounts on your future purchases.

We currently support coupon redemption for the following 2 amounts:

  • 500 points for a USD 5.00 off coupon
  • 1000 points for a USD 10.00 off coupon

The conversion rate between the points and discount value is subject to the actual display. You can access the reward panel and click "ways to redeem" to get more details.

Current full price is guaranteed when release. 

  • If you pre-order, you are guaranteed to have the current price when release. 
  • Pre-order products won't apply to any sales campaigns that has direct price markdowns, we would keep the it stable. You don't have to worry about whether you ordered it in the best time or not.  

If we really have to change the price 

Very randomly, but if we really have to change the price because of an adjustment in cost / market reasons / supplier's direct requirements, here is what we do: 

Price goes higher 

It would not affect you, you would still have the price when you ordered. 

Price goes lower

We would refund you the exceeding amount.

Note: this would not apply after the product is released for more than 3 months. 

 

Some basics

  • We ship from China(mainland).
  • We use fully traceable tracking numbers for all packages.

Postage

  • For most countries we ship to, a standard shipping plan is offered for free, as we already include the postage in the product's pricing (Scroll down to the spreadsheet for specifics)
  • If the shipping cost for us to send a package to a country is above the average cost, we will charge the exceeding part which will reflect as a postage during the checkout.
  • For some countries, we support multiple shipping plans. You can see a list of all available shipping methods along with their prices and descriptions on the checkout page and choose any to proceed.

  • If postage is needed because the shipping to a country is not free or that the buyer chooses an expedited shipping method, the charge will take place when the order is placed. If it is a pre-order, the postage will be collected when the order is placed instead of when paying the balance.
  • If the chosen shipping method (e.g., most expedited couriers: DHL, FedEx, EMS, etc.) comes with a relatively high fixed cost per package, extra postage is needed if the order requires split shipments. 

 

EU Tax is added to the postage

Orders from the EU are currently the only ones we collect tax on. 
The tax is calculated together with the postage, which means the postage displayed is the sum of tax and actual net postage.
You may see your country listed with a standard shipping plan of "free shipping" while the check-out page still display a cost in the postage field. The reason is because that the displayed value is not postage, but tax.
The tax for one product is $1~$5, according to the product category instead of the actual price.

Shipping methods for countries

Below is a spreadsheet of all the countries we can ship to and their shipping options.

  • The cost of the standard shipping is listed: Free shipping / weight-based. "Weight-based" means the postage of the postage value is based on the weight of the items in this order. 
  • All expedited shipping options require postage. 
  • We will update this spreadsheet according to the real-time shipping cost level. Please refer to the postage calculated during checkout as the most accurate information. 

This item is in-stock (released) and could ship immediately.

When you are seeing this badge, it means this product is already in our warehouse for despatch, and has finished its pre-order status. We can arrange shipping for you as soon as receive your order.

How long is our processing time? 

For most items in "in-stock" status, our processing time is 1~3 business days. You would receive an auto-sent shipping notification email when we despatch. 

Can I order in-stock items together with pre-order items? 

You can do that of course! We would split the order based on the items' supply status, and ship the in-stock ones in bulk first. 

100% Original

We supply products in m.i.n.t. condition from direct suppliers and ensure authenticity from the shown brand (see label around product title).

Pre-order policy

If you need to cancel your pre-order, the refund amount will be determined by the following conditions: 

  • If the request is made within 7 days after purchase, you will get a full refund. 
  • If the request is made after 7 days, you will get an 85% of the paid amount, 15% as the cancellation fee. 
  • If the request is made after the release notification, you will get 50% of the paid amount from a refund or transfer, or 70% store credit from a voucher or reward points which you can use as discounts for future purchases. 
  • If the project is confirmed canceled by the supplier, you will get a full refund with no questions asked. 

The reason for the cancellation fee

In order to secure all pre-orders, we need to make purchase contracts with our suppliers that include non-refundable deposits and purchase commitments that must be fulfilled. Pre-orders canceled due to buyers' reasons will cause additional purchasing/warehousing costs for us. 

In order to take better control over the purchase plans and storage costs, please kindly understand that we need a part of the payment as a cancellation fee to offset the risks and costs. 

We don't take responsibility for pre-order release delay

As a seller, we do not promise actual shipping times for pre-order products and do not take responsibility for the release delay, as it is entirely up to the suppliers and factories.

We can ensure you that:

  • Process your order as soon as the product is officially released
  • Respond to your requests on your order progress during the wait with all information we can provide

Order cancellation requests with "release delay" still need to comply with our pre-order policy. Please consider carefully before making the pre-order, and make sure that the product is what you do not mind giving it some extra time. 

 

View related policy

What are $19.99 and "Full Price"?

  • $19.99 the deposit ( partial down payment ) you put to reserve a pre-order item, differing from the "full price".
  • Full price is in the highlight notes from where you click, and is the actual value of this item.
  • Remaining balance ( full price - $19.99 ) would be charged after release, via a PayPal invoice to fulfill the full-price amount, if you order with deposit.

Do I have to pay extra besides full price to finally get this item? 

  • Postage: we offer free shipping to most countries around the world. 
  • Tax: Tax-free.  
  • Declaration: We declare packages in safe value (< 20 USD)

Switch payment method between "Full Price" or "Deposit"

You are free to choose whichever method you prefer to pre-order a product. Simply click on the payment variant you want to go with. 

 

 

We would notify you by this email for everything related to your purchase on our website, including:

  1. Order confirmation
  2. Shipping notification with tracking number
  3. Order communication
  4. Pre-order release notification
  5. PayPal invoice for pre-order remaining balance
  6. Customer support emails
  7. Newsletters

It is important to make sure that you can receive emails well from us so you don’t miss out anything important regarding your orders.

  • Please make sure the spelling of your email is correct
  • Use active email for your account
  • Check whether our emails were put in SPAM folder of your mail agent (you can search by @giantoy.com), mark them as “Not SPAM” if you find any. (We don’t SPAM)
  • We strongly advise you to only use one email to manage orders from our website.

If you need to change your account email to another, please contact us via support@giantoy.com with your current email & new email you want to revise to.