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🇪🇺New EU VAT rules & how we deal with tax now 😌
🇪🇺New EU VAT rules & how we deal with tax now 😌

Shipping

We offer free shipping on every transaction!

Usually, it takes us 1-3 business days to process your order. For pre-order products, the dispatch date is up to the official release date by the supplier. 

You would be given a tracking number by email notification when we ship your product. You can use it to see your parcel's whereabouts. 

Besides offering totally free shipping, we are also trying to pick the best international carriers with fast delivery speed and safe guarantee. 

We ship from China, below is a chart that lists the carriers & shipping duration according to which country you come from.

Carriers & Shipping duration 

 Country Weight Carrier

Duration(Business days)
The United States Light parcel (Accessories) China Post 7-14
Heavy Parcel (Boxed figures)
DHL e-Packet 		5-7
The United Kingdom All
China Post 		7-10
Canada All UBI Canadian Post 7-10
Mexico All UBI SCM Mexico 7-10
Russia All China Post 7-14
All Asian Countries
Light parcel (Accessories)
China Post 		7-10
Heavy Parcel (Boxed figures) 		EMS 5-7
France All
China Post 		7-10
Australia  All UBI Australian Post 7-10
Italy All
China Post 		7-10
Spain All
China Post 		7-10
Portugal All
China Post 		7-10
Netherland All China Post 7-10
Polland All
China Post 		7-10
Germany All
China Post 		7-10
Greece All UBI 7-10
Ireland All
China Post 		7-10
Sweden All
China Post 		7-10
Danmark All
China Post 		7-10
Finland All
China Post 		7-10
Belgium All
China Post 		7-10
Bulgaria All
China Post 		7-10
Croatia All
China Post 		7-10
Cyprus All
China Post 		7-10
Austria All
China Post 		7-10
Czech All
China Post 		7-10
Estonia All
China Post 		7-10
Hungary All
China Post 		7-10
Latvia All
China Post 		7-10
Lithuania All 
China Post 		7-10
Luxembourg All
China Post 		7-10
Malta All
China Post 		7-10
Romania All
China Post 		7-10
Slovakia All
China Post 		7-10
Slovenia All
China Post 		7-10
*Others All China Post 15-20

 

FQA

1. Where can I track my parcel? 

For most packages, you can go to www.17track.net to see the recent updates. For some special shipping options, you would have to go to other sites, please contact us if you need any help.  (email to: support@giantoy.com) 

2. Why is there no tracking updates per the tracking number I'm given? Is my parcel lost? 

Don't panic when you run into this situation, our service team is always ready to help out. If there are no tracking updates at all, it might be a delay in domestic transit. If the tracking has stopped updating for a long time, mostly it happens because of a delay in transit or the customs. 

During busy seasons, like Black Friday, the actual shipping duration is usually longer.  Because the customs and local post system have much more parcels to process compared to normal. Other force majeure like natural disasters, strike, would also affect the final shipping efficiency.

3.When will you ship?

Your parcel would be handled within 1-3 business days. But please also understand that because of the limited supply of action figure products, sometimes we would need longer to get hold of goods from our suppliers.  We would try out best to arrange shipping for you as soon as possible. 

4. What if the parcel gets lost during transit?

After we consult the carrier and confirm the lost of the parcel, we would refund you for the full price, or arrange a resend for you, according to your preference.

 

 

If you have any question about our shipping policy, please feel free to contact us via support@giantoy.com. We would try getting back to you within 1 business day.

 

What is deposit?

Deposit is the down payment to reserve a product on pre-order status.

  • We only provide this option for "pre-order" items with price above $80.
  • Deposit is $19.99. 
  • Deposit-made orders has the same priority as full-payment-made ones.
  • Deposit is fully refundable before release date. 

How much balance do I have to pay？

Remaining balance = Full Price - Deposit ($19.99)

 

When and how do I pay for the balance?

  • We would send you a PayPal invoice when are informed of imminent release from supplier. 
  • We would use the email account you leave for this item when ordering to contact you. Please make sure this email is reachable. 

Related Policy

By ordering this item, you can earn 1: 1 reward points in the shown amount, if you are a registered member and checkout with your own account. 

What can reward points do? 

Reward points = discount. We can redeem your points to discount code. 500 points =$5 off. 1000 points = $10 off.

 

* Special notes for deposit

If you pre-order an item with deposit, you would first get the points for the deposit.  The points for remaining balance would be added after you pay for the balance invoice.  

 

Know more about the reward points system

Click here.

 

Current full price is guaranteed when release. 

  • If you pre-order, you are guaranteed to have the current price when release. 
  • Pre-order products won't apply to any sales campaigns that has direct price markdowns, we would keep the it stable. You don't have to worry about whether you ordered it in the best time or not.  

If we really have to change the price 

Very randomly, but if we really have to change the price because of an adjustment in cost / market reasons / supplier's direct requirements, here is what we do: 

Price goes higher 

It would not affect you, you would still have the price when you ordered. 

Price goes lower

We would refund you the exceeding amount.

Note: this would not apply after the product is released for more than 3 months. 

 

  • We ship from China mainland with fully traceable tracking numbers for all packages. 
  • In order to offer a straightforward pricing, we offer free shipping for most countries we ship to, which means you do not need to pay for the postage if you go with the standard shipping method when checkout. 
  • We also provide expedited shipping to some countries (See the last column of the chart) . All expedited shipping methods need postage calculated based on the weight of the products. (If your order contains items that need to be shipped separately, we need to charge you for the fixed cost per additional package, this fee is only needed for the split shipment of expedited shipping) 

This item is in-stock (released) and could ship immediately.

When you are seeing this badge, it means this product is already in our warehouse for despatch, and has finished its pre-order status. We can arrange shipping for you as soon as receive your order.

How long is our processing time? 

For most items in "in-stock" status, our processing time is 1~3 business days. You would receive an auto-sent shipping notification email when we despatch. 

Can I order in-stock items together with pre-order items? 

You can do that of course! We would split the order based on the items' supply status, and ship the in-stock ones in bulk first. 

100% Original

We supply products in m.i.n.t. condition from direct suppliers and ensure authenticity from the shown brand (see label around product title).

Deposit is fully refundable before release.

We want to make it as flexible as possible for your pre-order experience, so the deposit is fully refundable if you change your mind during the waiting. 

It only becomes un-refundable after we notify you officially about the release and inform you to pay for the remaining balance (we would only do that when the release is imminent). 

Most of the pre-order waiting period, you are free to decide as you like. 

 

View related policy

What are $19.99 and "Full Price"?

  • $19.99 the deposit ( partial down payment ) you put to reserve a pre-order item, differing from the "full price".
  • Full price is in the highlight notes from where you click, and is the actual value of this item.
  • Remaining balance ( full price - $19.99 ) would be charged after release, via a PayPal invoice to fulfill the full-price amount, if you order with deposit.

Do I have to pay extra besides full price to finally get this item? 

  • Postage: we offer free shipping to most countries around the world. 
  • Tax: Tax-free.  
  • Declaration: We declare packages in safe value (< 20 USD)

Switch payment method between "Full Price" or "Deposit"

You are free to choose whichever method you prefer to pre-order a product. Simply click on the payment variant you want to go with. 

 

 

We would notify you by this email for everything related to your purchase on our website, including:

  1. Order confirmation
  2. Shipping notification with tracking number
  3. Order communication
  4. Pre-order release notification
  5. PayPal invoice for pre-order remaining balance
  6. Customer support emails
  7. Newsletters

It is important to make sure that you can receive emails well from us so you don’t miss out anything important regarding your orders.

  • Please make sure the spelling of your email is correct
  • Use active email for your account
  • Check whether our emails were put in SPAM folder of your mail agent (you can search by @giantoy.com), mark them as “Not SPAM” if you find any. (We don’t SPAM)
  • We strongly advise you to only use one email to manage orders from our website.

If you need to change your account email to another, please contact us via support@giantoy.com with your current email & new email you want to revise to.