1. Do you ship to my country? What carrier do you use?
In standard shipping (free), We use China Post and UBI to carry the shipping, all packages would be sent with fully traceable tracking number. In regular time, the shipping takes 2-3 weeks.
In expedited shipping ($19.99), we use DHL, EMS, ARAMEX or special lines. The shipping takes 1 week usually.
2. Can you declare a lower price on the package?
Yes. We mark packages in a lower price (under $20) in default. We use "Scale Model Parts" as a common description to avoid sensitive information.
3. Is the product new and sealed?
A: We only provide products in 100% new condition. (Please note that most boxed figures are not factory-sealed with shrink plastic film, but all of them are brand new)
4. Can I return the product if I don't like it?
Because of the high requirements on M.I.N.T packaging condition, please know that we do not accept returning unless the product has severe defects / shipping damage beyond repair after the package is opened. Please consider thoroughly before purchase. For more details, please refer to ourreturn / exchange policy
5. What if I receive a defective product?
The supplier would be responsible to provide after-sale service and product quality control. If you receive a defective product, we would resolve it for you according to after-sales policy
6. Can pre-order be cancelled if I change my mind?
Orders before product is released could be cancelled with a full refund.
Added to your cart:
What is deposit?
Deposit is a small amount of payment you make to reserve a product in pre-order status.
We only provide this option for "pre-order" items with price above $80.
Deposit are $19.99 universally.
Deposit-made orders has the same priority as full-payment-made ones.
Deposit is refundable before release date.
How much else do I have to pay？
Remaining balance = Full Price - Deposit ($19.99)
We would maintain the stable price during the whole process.
When do I pay the rest, and how?
We would send you a PayPal invoice when we hear about imminent release.
Remaining balance is not needed before release.
Please make sure your account on our website is the same as your PayPal account, and do not block our emails (@giantoy.com) in case you miss out release notifications.