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Deposit is the down payment to reserve a product on pre-order status.
Remaining balance = Full Price - Deposit ($19.99)
The major use of reward points is that they can be redeemed to coupons(store credits). You can use these coupons as money to get discounts on your future purchases.
We currently support coupon redemption for the following 2 amounts:
The conversion rate between the points and discount value is subject to the actual display. You can access the reward panel and click "ways to redeem" to get more details.
Very randomly, but if we really have to change the price because of an adjustment in cost / market reasons / supplier's direct requirements, here is what we do:
It would not affect you, you would still have the price when you ordered.
We would refund you the exceeding amount.
Note: this would not apply after the product is released for more than 3 months.
Below is a spreadsheet of all the countries we can ship to and their shipping options.
When you are seeing this badge, it means this product is already in our warehouse for despatch, and has finished its pre-order status. We can arrange shipping for you as soon as receive your order.
For most items in "in-stock" status, our processing time is 1~3 business days. You would receive an auto-sent shipping notification email when we despatch.
You can do that of course! We would split the order based on the items' supply status, and ship the in-stock ones in bulk first.
We supply products in m.i.n.t. condition from direct suppliers and ensure authenticity from the shown brand (see label around product title).
If you need to cancel your pre-order, the refund amount will be determined by the following conditions:
In order to secure all pre-orders, we need to make purchase contracts with our suppliers that include non-refundable deposits and purchase commitments that must be fulfilled. Pre-orders canceled due to buyers' reasons will cause additional purchasing/warehousing costs for us.
In order to take better control over the purchase plans and storage costs, please kindly understand that we need a part of the payment as a cancellation fee to offset the risks and costs.
As a seller, we do not promise actual shipping times for pre-order products and do not take responsibility for the release delay, as it is entirely up to the suppliers and factories.
We can ensure you that:
Order cancellation requests with "release delay" still need to comply with our pre-order policy. Please consider carefully before making the pre-order, and make sure that the product is what you do not mind giving it some extra time.
You are free to choose whichever method you prefer to pre-order a product. Simply click on the payment variant you want to go with.
We would notify you by this email for everything related to your purchase on our website, including:
It is important to make sure that you can receive emails well from us so you don’t miss out anything important regarding your orders.
If you need to change your account email to another, please contact us via email@example.com with your current email & new email you want to revise to.