Contact Form: After-sales

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Related policies:

Payment plans: "full price" and "deposit"

"Full-payment"

All in-stock products can only be ordered with this option.
All pre-order products support the "full-payment" option. If you order with the full payment option, all payments (including tax and postage) are collected when the order is placed so that you can wait for the shipment with no concerns.

"Deposit-payment"

You can order a product by paying a deposit first and the remaining balance when it is getting released soon. "Deposit payment" only applies to the products on pre-order status (some products with relatively low prices only accept "full-payment" options)

Deposit amount: $19.99 generally (For a limited few products at higher prices, the deposit can also be set at a higher price)
Validity and priority for orders paid with deposit: Same as the orders paid with "full-payment", the reservation is secured after the order is confirmed. After the product arrives, the orders placed with a "deposit" and the balance paid in full will also ship at the same time as the "full-payment" orders.
Balance amount: The amount of "full price" on the product page deducting the "deposit". The postage and tax will be collected together with the deposit when the order is placed, the balance amount only includes the remaining of the product price amount (Orders before July 1, 2021, might have a tax added to the balance invoice)
Balance payment method: a PayPal invoice will be sent to you. (The billing email is your order email by default. Make sure this email is valid)
Opening time of the balance payment: We usually send the invoices after we are notified that the release is coming soon (We might advance the opening time if the product value/quantity is higher than average)
Validity of balance payment: The invoice stays valid for 15 days. After the deadline, we will close the order by the cancellation procedure. If you need a longer time to pay, please contact us before the deadline.
Deposit refund: Refer to order cancellation policy.

Make sure you can receive our emails

In order to avoid missing out on the release notifications and invoices, please make sure you can receive our emails and add us to the safe senders' list.

We will send you these notifications if you pre-order with a "deposit":

At the same time we send you the balance invoice
When the balance invoice is about to expire
If the balance invoice is overdue and canceled

Cancellation & Refund

Buyers don't have access to cancel the order(s) directly. To cancel an order, you need to submit a request to us. The order can be canceled after the request is approved. The cancellation request needs to be submitted before the despatch. An order cannot be canceled after it is shipped. If you still need to withdraw the purchase, you need to send it back at your own expense through the return process.
Cancellation requests for buyers' reasons might have a cancellation fee (Especially, the cancellation requests due to a change of mind because of the release delay also apply to this policy)

Cancellation fee

For cancellations of most regular products (not indicated as "non-refundable deposit"), a refund will be provided after the request is approved.

In order to secure the reservation for all pre-orders, we make purchase contracts with the suppliers that include non-refundable deposits and purchase commitments. Cancellations will cause additional purchasing/warehousing costs for us. In order to take better control over the purchase plans and storage costs, please kindly understand that we need a part of the payment as a cancellation fee to offset the risks and costs.

No cancellation fee for cancellations made within 7 days from the date of the purchase. A full refund will be provided.
15% of the paid value of the canceled products will be deducted as a cancellation fee for requests made after 7 days from the date of purchase (up to a maximum of $10 per item)
For requests made after the release:

Orders paid with "deposit": 50% of the paid deposit will be deducted as a cancellation fee. If we still cannot get in touch with you when the balance invoice deadline is due, we will close the order and send you a $10 voucher by default
Orders paid with "full amount": 15% of the paid value of the canceled products will be deducted as a cancellation fee (up to a maximum of $10 per item)

For a few products indicated as "non-refundable deposit"

Orders paid with "deposit": No refund.
Orders paid with "full amount": 15% of the paid value of the canceled products will be deducted as a cancellation fee (up to a maximum of $30 per item)

Cancellations with no relationship with the buyer(production cancellation, inventory sold-out, shipping suspension) will not incur any cancellation fee.

Refund payment method for canceled orders

If the order is within 180 days, we will send you a refund on the primary transaction.
If the order is more than 180 days ago, we will send you a PayPal transfer/voucher/reward points to pay you back. When you claim the PayPal transfer, there will be a PayPal transaction fee (about 4%) on your end.

Pre-order price guarantee

Postage Policy

Updates:

This item is in-stock (released) and could ship immediately.

How long is our processing time?

Can I order in-stock items together with pre-order items?

100% Original

Postage Policy

Updates:

Shipping time (supply status)