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Payment plans: "full price" and "deposit"

 

We offer two payment options for eligible pre-order products: Full Payment and Deposit Payment.

Full Payment

Eligible Products

  • All in-stock products can only be purchased using the Full Payment option.
  • All pre-order products support Full Payment.

How It Works

When you place an order using Full Payment, the entire amount is collected at checkout, including:
  • Product price
  • Shipping fees
  • Applicable taxes
Once your order is placed, no additional payment is required before shipment.

Deposit Payment

Eligible Products

Deposit payment is available for most pre-order products. Some lower-priced products may only be available with the Full Payment option.

How It Works

You can reserve your item by paying a deposit at the time of purchase and pay the remaining balance closer to the product's release date.

Deposit Amount

The deposit is calculated as a percentage of the product’s full price, usually around 20% of the total product price.

Reservation Priority

Orders placed with a deposit receive the same reservation priority as orders paid in full.
Your reservation is secured once the order is confirmed. After the product arrives and the balance has been paid, your order will ship alongside fully paid orders.

Balance Amount

The remaining balance is calculated as:
Product Full Price − Deposit Paid
Shipping fees and taxes are collected together with the deposit when the order is placed. Therefore, the balance invoice only includes the remaining product price.

Balance Payment Method

The balance invoice will be sent via PayPal to the email address used when placing the order.
Please ensure that your order email address is valid and accessible.

When Will the Balance Invoice Be Sent?

Balance invoices are typically sent after we receive notice that the product's release is approaching.
For products with higher value or larger quantities, balance collection may begin earlier than usual.

Balance Payment Deadline

Balance invoices remain valid for 15 days.
If payment is not received before the deadline, the order will be processed according to our cancellation policy.
If you require additional time to complete payment, please contact us before the invoice expires.

Deposit Refunds

Please refer to our Order Cancellation Policy for information regarding deposit refunds.

Important: Make Sure You Receive Our Emails

To avoid missing release updates and balance payment notices, please ensure that emails from us are not filtered into your spam or junk folder. We also recommend adding our email address to your safe sender list.
If you place a pre-order using the Deposit Payment option, we will send email notifications:
  • When your balance invoice is issued
  • Before your balance invoice expires
  • If your balance invoice becomes overdue and the order is canceled

     

    Deposit option is usually available as long as the product itself is still available to be pre-ordered. However, you may see the deposit option temporarily unavailable in these cases:

    • It might be because that the item is about to be released soon has entered the "balance payment" procedure.
    • Or, it could be that the inventories we put on "deposit" option are temporarily sold out. We probably can still replenish them if the products are still available.

    You can contact our customer service to ask for details.

    The major use of reward points is that they can be redeemed to coupons (store credits). You can use these coupons as money to get discounts on your future purchases.

    We currently support coupon redemption for the following 2 amounts:

    • 500 points for a USD 5.00 off coupon
    • 1000 points for a USD 10.00 off coupon

    The conversion rate between the points and discount value is subject to the actual display. You can access the reward panel and click "ways to redeem" to get more details.

    Click here to load the reward panel (It will display as a pop-up after the page finishes loading) 

     

     

    In most cases, the USD price of a pre-order item will remain the same from the time you place the order until the item is released.
    If you paid a deposit, your remaining balance will be calculated based on the USD price shown when you placed the pre-order. If the product price increases before release, your balance will not increase because of that later price change. 

    Promotional discounts

    Pre-order items are not included in promotional campaigns or direct price markdowns during the pre-order period.

    If the price is reduced before release

    In rare cases, we may reduce the product price before release due to lower sourcing costs, market adjustments, or other pricing considerations.
    If this happens, we will use the lower final price as the base price when calculating your remaining balance.

    Pricing corrections

    In rare cases, we may need to correct a product price due to a system error, listing mistake, or staff operation error.
    If we discover such an issue, we will contact you as soon as possible to explain the situation and confirm how you would like to proceed.

    Shipping Costs

    Our product prices already include a base shipping cost. As a result, the listed price may appear slightly higher than the market price, but for many destinations, no additional shipping fee will be charged at checkout.

    Free Shipping Areas

    If the shipping cost to your country is similar to our base shipping cost, a Free Shipping option will be available at checkout.

    You can scroll to the bottom of this page to check whether your country is included in our free shipping areas.

    Other Destinations

    If the actual shipping cost to your location exceeds our base shipping cost, you will be charged the difference at checkout.

    Customs & Tariff Impact Fee

    For some destinations, a customs and tariff fee may be included in the shipping fee shown at checkout.

    This fee helps cover customs duties, tariffs, or related import charges that we prepay on your behalf.

    For more information, please refer to our Customs, Duties & Taxes Policy.

    Available Shipping Options

    For some destinations, multiple shipping methods are available. All available options, pricing, and service details will be displayed during checkout.

    Standard vs. Premium Shipping
    Shipping methods are categorized as Standard Shipping or Premium Shipping based on delivery speed and courier service level—not on whether the shipping option is free.
    Premium Shipping
    • Typically delivered within approximately 1 week.
    • Shipped via expedited commercial courier services.
    Standard Shipping
    • Typically delivered within 2–3 weeks.
    • Actual delivery times may vary due to seasonal demand, customs clearance, and local carrier processing times.

    When Additional Shipping Charges May Apply

    1. Standard Shipping Is Unavailable
    If standard shipping cannot be used for your order, we may automatically upgrade the shipment to premium shipping and collect the price difference.
    This may happen when:
    • The package exceeds the size or weight limits accepted by all available standard shipping carriers.
    • All standard shipping services available to your address become unavailable due to force majeure events, such as carrier disruptions, strikes, severe weather, or policy changes.
    1. Split Shipments Under Premium Shipping
    Premium shipping includes a fixed charge per package.
    If your order must be shipped in multiple packages, we will contact you before shipment to collect the additional shipping fee required for the extra package(s).
    Important: Split shipments sent via Standard Shipping do not incur any additional shipping charges.


    Country Free shipping Paid shipping (Min) Tax Expedited shipping
    United States ✅ US: DHL
    Remote areas in the U.S. ✅
    Canada ✅
    Mexico $10 /Kg, $0 /package EMS(Zone 8)
    Norway ✅
    Ukraine ✅
    United Kingdom ✅
    Russia ✅
    Switzerland ✅
    Cyprus ✅ 💰
    Greece ✅ 💰
    Malta ✅ 💰
    Germany ✅ 💰
    Lithuania ✅ 💰
    Estonia ✅ 💰
    Spain ✅ 💰
    Slovenia ✅ 💰