Thank you for choosing our store to complete your wonderful collection of action figures!
We will provide you with high-quality products and services to the best of our abilities. If you have any inquiries, please feel free to reach out to us through one of the following communication channels. We will respond within 24 to 48 hours upon receipt of your message.
- You only need to contact us from 1 channel for each request. Duplicate tickets can affect our productivity and make our response times longer.
- Don't worry, we treat requests from all channels in the same priorities.
- Please try not to open a case/dispute without contacting us first.
(1) Help Center
We list most of the FAQs in our help center for you to browse and find quick answers! You can also submit a request from the "Help" floating button on the bottom right corner.
(2) Contact form
You can also fill in a form online to submit a request to us (we'll still get back to you via email). To make the subjects more organized, you can choose different entrances according to the type of your request:
On each contact form page, we list related FAQs which might help you with your questions without having to ask us.
(2) Direct emails
You can always contact directly via an email at firstname.lastname@example.org
(4) Facebook Page Private Message
You can send us a private chat message (Not a wall post, important) from our Facebook Page.
However, if your request is order-related, we still recommend you to contact us via emails as they are better to keep the topics separated by different orders. ; )
💌 Make sure you can hear from us via email
We strongly recommend you to add us to your address book or as a safe/trusted sender in your mail agent settings, because we will email you for most of the important updates from email. 😇 (e.g. shipping notices, release notices, etc.)
Welcome to join our group
We have a small Facebook group exclusively for our members. We discuss new products, pre-order release time, and share in-hand photos, etc. You can join us here.