Payment plans: "full price" and "deposit"
"Deposit-payment"
You can order a product by paying a deposit first and the remaining balance when it is getting released soon. "Deposit payment" only applies to the products on pre-order status (some products with relatively low prices only accept "full-payment" options)
Make sure you can receive our emails
In order to avoid missing out on the release notifications and invoices, please make sure you can receive our emails and add us to the safe senders' list.
We will send you these notifications if you pre-order with a "deposit":
Deposit option is usually available as long as the product itself is still available to be pre-ordered. However, you may see the deposit option temporarily unavailable in these cases:
You can contact our customer service to ask for details.
The major use of reward points is that they can be redeemed to coupons (store credits). You can use these coupons as money to get discounts on your future purchases.
We currently support coupon redemption for the following 2 amounts:
The conversion rate between the points and discount value is subject to the actual display. You can access the reward panel and click "ways to redeem" to get more details.
Click here to load the reward panel (It will display as a pop-up after the page finishes loading)
Our product prices already include a base shipping cost. This means the listed price may appear slightly higher, but for many countries, no additional shipping fee will be charged at checkout.
For some countries, multiple shipping options are available. You’ll see all choices, along with their prices and details, on the checkout page.
Shipping options are classified as Standard or Premium based on average delivery times and courier service levels—not based on whether the option is free.
Standard Shipping: Usually 2–3 weeks, depending on seasonal fluctuations and each country's customs and processing times
Additional fees may apply in the following cases:
If we’re unable to use standard shipping due to one of the following reasons, we will automatically upgrade to premium shipping and charge the difference:
Premium shipping includes a fixed fee per package. If your order requires multiple shipments, we’ll contact you to collect a surcharge for the extra packages.
Note: Split shipments under standard shipping do NOT incur additional charges.
Country | Free shipping | Paid shipping (Min) | Tax | Expedited shipping |
---|---|---|---|---|
United States | ✅ | US: DHL | ||
Remote areas in the U.S. | ✅ | |||
Canada | ✅ | |||
Mexico | $10 /Kg, $0 /package | EMS(Zone 8) | ||
Norway | ✅ | |||
Ukraine | ✅ | |||
United Kingdom | ✅ | |||
Russia | ✅ | |||
Switzerland | ✅ | |||
Cyprus | ✅ | 💰 | ||
Greece | ✅ | 💰 | ||
Malta | ✅ | 💰 | ||
Germany | ✅ | 💰 | ||
Lithuania | ✅ | 💰 | ||
Estonia | ✅ | 💰 | ||
Spain | ✅ | 💰 | ||
Slovenia | ✅ | 💰 | ||
Latvia | ✅ | 💰 | ||
Croatia | ✅ | 💰 | ||
Slovak | ✅ | 💰 | ||
Czechia | ✅ | 💰 | EU: FedEx(Include Tax) | |
Netherlands | ✅ | 💰 | EU: FedEx(Include Tax) | |
France | ✅ | 💰 | EU: FedEx(Include Tax) | |
Portugal | ✅ | 💰 | EU: FedEx(Include Tax) | |
Hungary | ✅ | 💰 | EU: FedEx(Include Tax) | |
Austria | ✅ | 💰 | EU: FedEx(Include Tax) | |
Belgium | ✅ | 💰 | EU: FedEx(Include Tax) | |
Poland | ✅ | 💰 | EU: FedEx(Include Tax) | |
Italy | ✅ | 💰 | EU: FedEx(Include Tax) | |
Luxembourg | ✅ | 💰 | EU: FedEx(Include Tax) | |
Denmark | ✅ | 💰 | EU: FedEx(Include Tax) | |
Finland | ✅ | 💰 | EU: FedEx(Include Tax) | |
Ireland | ✅ | 💰 | ||
Sweden | ✅ | 💰 | EU: FedEx(Include Tax) | |
Reunion | $15 /Kg, $0 /package | |||
Belarus | $15 /Kg, $0 /package | 💰 | ||
Iceland | $15 /Kg, $0 /package | |||
Gibraltar | $15 /Kg, $0 /package | |||
Serbia | $15 /Kg, $0 /package | |||
New Zealand | ✅ | |||
Australia | ✅ | |||
Turkey | ✅ | |||
Israel | ✅ | Zone H: FedEx | ||
Vietnam | ✅ | |||
Japan | ✅ | |||
Korea | ✅ | |||
Malaysia | ✅ | |||
Thailand | ✅ | |||
Indonesia | ✅ | |||
Singapore | ✅ | |||
Taiwan | ✅ | |||
Philippines | $10 /Kg, $0 /package | PH: FedEx | ||
India | ✅ | |||
Brunei | ✅ | |||
Oman | ✅ | Zone H: FedEx | ||
Brazil | $5 /Kg, $0 /package | |||
Argentina | $20 /Kg, $0 /package | |||
Chile | $10 /Kg, $2 /package | |||
Colombia | $10 /Kg, $2 /package | |||
Peru | EMS(Zone 8) | |||
South Africa | Zone H: FedEx | |||
Egypt | Zone H: FedEx | |||
Saudi Arabia | 4PX EXPRESS | |||
Bahrain | ||||
United Arab Emirates | ✅ |
When you are seeing this badge, it means this product is already in our warehouse for despatch, and has finished its pre-order status. We can arrange shipping for you as soon as receive your order.
For most items in "in-stock" status, our processing time is 1~3 business days. You would receive an auto-sent shipping notification email when we despatch.
You can do that of course! We would split the order based on the items' supply status, and ship the in-stock ones in bulk first.
We supply products in m.i.n.t. condition from direct suppliers and ensure authenticity from the shown brand (see label around product title).
Cancellation & Refund
Cancellation fee
For cancellations of most regular products (not indicated as "non-refundable deposit"), a refund will be provided after the request is approved.
In order to secure the reservation for all pre-orders, we make purchase contracts with the suppliers that include non-refundable deposits and purchase commitments. Cancellations will cause additional purchasing/warehousing costs for us. In order to take better control over the purchase plans and storage costs, please kindly understand that we need a part of the payment as a cancellation fee to offset the risks and costs.
For a few products indicated as "non-refundable deposit"
Cancellations with no relationship with the buyer(production cancellation, inventory sold-out, shipping suspension) will not incur any cancellation fee.
Refund payment method for canceled orders
We will notify you by this email for everything related to your purchase on our website, including:
It is important to make sure that you can receive emails well from us so you don’t miss out anything important regarding your orders.
If you need to change your account email to another, please contact us via support@giantoy.com with your current email & new email you want to revise to.
Our product prices already include a base shipping cost. This means the listed price may appear slightly higher, but for many countries, no additional shipping fee will be charged at checkout.
For some countries, multiple shipping options are available. You’ll see all choices, along with their prices and details, on the checkout page.
Shipping options are classified as Standard or Premium based on average delivery times and courier service levels—not based on whether the option is free.
Standard Shipping: Usually 2–3 weeks, depending on seasonal fluctuations and each country's customs and processing times
Additional fees may apply in the following cases:
If we’re unable to use standard shipping due to one of the following reasons, we will automatically upgrade to premium shipping and charge the difference:
Premium shipping includes a fixed fee per package. If your order requires multiple shipments, we’ll contact you to collect a surcharge for the extra packages.
Note: Split shipments under standard shipping do NOT incur additional charges.
Country | Free shipping | Paid shipping (Min) | Tax | Expedited shipping |
---|---|---|---|---|
United States | ✅ | US: DHL | ||
Remote areas in the U.S. | ✅ | |||
Canada | ✅ | |||
Mexico | $10 /Kg, $0 /package | EMS(Zone 8) | ||
Norway | ✅ | |||
Ukraine | ✅ | |||
United Kingdom | ✅ | |||
Russia | ✅ | |||
Switzerland | ✅ | |||
Cyprus | ✅ | 💰 | ||
Greece | ✅ | 💰 | ||
Malta | ✅ | 💰 | ||
Germany | ✅ | 💰 | ||
Lithuania | ✅ | 💰 | ||
Estonia | ✅ | 💰 | ||
Spain | ✅ | 💰 | ||
Slovenia | ✅ | 💰 | ||
Latvia | ✅ | 💰 | ||
Croatia | ✅ | 💰 | ||
Slovak | ✅ | 💰 | ||
Czechia | ✅ | 💰 | EU: FedEx(Include Tax) | |
Netherlands | ✅ | 💰 | EU: FedEx(Include Tax) | |
France | ✅ | 💰 | EU: FedEx(Include Tax) | |
Portugal | ✅ | 💰 | EU: FedEx(Include Tax) | |
Hungary | ✅ | 💰 | EU: FedEx(Include Tax) | |
Austria | ✅ | 💰 | EU: FedEx(Include Tax) | |
Belgium | ✅ | 💰 | EU: FedEx(Include Tax) | |
Poland | ✅ | 💰 | EU: FedEx(Include Tax) | |
Italy | ✅ | 💰 | EU: FedEx(Include Tax) | |
Luxembourg | ✅ | 💰 | EU: FedEx(Include Tax) | |
Denmark | ✅ | 💰 | EU: FedEx(Include Tax) | |
Finland | ✅ | 💰 | EU: FedEx(Include Tax) | |
Ireland | ✅ | 💰 | ||
Sweden | ✅ | 💰 | EU: FedEx(Include Tax) | |
Reunion | $15 /Kg, $0 /package | |||
Belarus | $15 /Kg, $0 /package | 💰 | ||
Iceland | $15 /Kg, $0 /package | |||
Gibraltar | $15 /Kg, $0 /package | |||
Serbia | $15 /Kg, $0 /package | |||
New Zealand | ✅ | |||
Australia | ✅ | |||
Turkey | ✅ | |||
Israel | ✅ | Zone H: FedEx | ||
Vietnam | ✅ | |||
Japan | ✅ | |||
Korea | ✅ | |||
Malaysia | ✅ | |||
Thailand | ✅ | |||
Indonesia | ✅ | |||
Singapore | ✅ | |||
Taiwan | ✅ | |||
Philippines | $10 /Kg, $0 /package | PH: FedEx | ||
India | ✅ | |||
Brunei | ✅ | |||
Oman | ✅ | Zone H: FedEx | ||
Brazil | $5 /Kg, $0 /package | |||
Argentina | $20 /Kg, $0 /package | |||
Chile | $10 /Kg, $2 /package | |||
Colombia | $10 /Kg, $2 /package | |||
Peru | EMS(Zone 8) | |||
South Africa | Zone H: FedEx | |||
Egypt | Zone H: FedEx | |||
Saudi Arabia | 4PX EXPRESS | |||
Bahrain | ||||
United Arab Emirates | ✅ |
All EU orders are subject to a small customs impact fee. We handle VAT and customs clearance through our IOSS number, so your package will arrive directly—no extra steps or payments required from your side.
Since April 2025, the U.S. suspended the de minimis exemption for goods imported from China and Hong Kong.
To protect our customers from unexpected fees, we’ve adopted a prepaid shipping method. All customs duties and tariffs are now handled in advance on our end, so there’s nothing more for you to pay upon delivery.
As of now, we are still offering free shipping to the U.S. following the recent tariff rate reduction. We'll monitor the development of the policies and the long-term impact on our shipping costs.
The duties-covered shipping method is very expensive. If the tariff rates are elevated in the long-term, we may introduce a small impact fee to help cover costs. The fee would depend on the product category, usually around $5–$10 for 1/6 boxed figures —similar to EU orders—with lower amounts for small figures & accessories.
💚 Please rest assured: if we don’t charge this fee when your order is shipped, it means we’ve already taken care of all related costs on our end, and your package will arrive without any additional charges.
🔁 If any changes: We’ll update the info here and let you know before your order ships. The affected amount will also show transparently on the checkout page, or the shipping cost line of your invoice.
Product weight and shipping weight limit
The estimated product weight is displayed on the product page and is a gross value after packing.
If your shipping address is outside the areas below, there are no weight limits on your packages. we have alternative shipping plans to carry heavier packages with no additional fees on your end. You do not need to consider weight limits when ordering.
If your shipping address is within the areas below, there are limits on the weight of the packages we can send. You can still choose a relatively economic "standard shipping" plan to place the order:
Notes:
Remote areas in the U.S.: ZIP Codes 006-009, 967-969, 995-999. The other areas do not have this limit.
Country | Weight limit (Kg) |
---|---|
Ukraine | 2 |
Reunion | 2 |
Belarus | 2 |
Iceland | 2 |
Gibraltar | 2 |
Serbia | 2 |
Indonesia | 2 |
India | 2 |
Oman | 2 |
Brazil | 5 |
Argentina | 2 |
A product available to be ordered can come with 2 supply statuses: "pre-order" or "in-stock" (you can tell it by the product title or supply status label on the product page)
If your order includes items with different shipping estimate times (e.g. in-stock items and pre-order items, pre-order items with different release times), we will split it into separate packages and always send the available items firstly.
Due to the limited production quantity and times of production, some items can sell out soon. The sold-out items will display a "sold out" status and cannot be added to the cart.