Shipping Policy
Our product prices already include a base shipping cost. This means the listed price may appear slightly higher, but for many countries, no additional shipping fee will be charged at checkout.
- Free shipping areas: If your location’s shipping rate is similar to our base shipping cost, a free shipping option will appear at checkout. You can scroll to the bottom of this page to check if your country is included.
- Other areas: If your location's actual shipping cost exceeds our base rate, you will be charged the difference at checkout.
- Customs & Tariff Impact Fee: To manage customs duties more smoothly, we include the impact fee in the shipping charge. So the “shipping fee” at checkout may partly cover customs & tariffs we prepay for you—not just postage (View more about Customs, Duties and Tax policy)
Multiple shipping options
For some countries, multiple shipping options are available. You’ll see all choices, along with their prices and details, on the checkout page.
Standard vs. Premium Shipping
Shipping options are classified as Standard or Premium based on average delivery times and courier service levels—not based on whether the option is free.
- Premium Shipping: Typically 1-week delivery via non-postal, expedited commercial couriers.
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Standard Shipping: Usually 2–3 weeks, depending on seasonal fluctuations and each country's customs and processing times
When Additional Shipping Charges Apply
Additional fees may apply in the following cases:
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Standard Shipping is Unavailable
If we’re unable to use standard shipping due to one of the following reasons, we will automatically upgrade to premium shipping and charge the difference:
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- The package exceeds size or weight limits for all available standard couriers.
- The service of all available carriers we use for "standard shipping" turns unavailable to your address due to force majeure (e.g. strikes, weather, or policy changes).
- Split Shipments Under Premium Shipping
Premium shipping includes a fixed fee per package. If your order requires multiple shipments, we’ll contact you to collect a surcharge for the extra packages.
Note: Split shipments under standard shipping do NOT incur additional charges.