📘 Shipping fees and shipping options

Payment plans: "full price" and "deposit"

We offer two payment options for eligible pre-order products: Full Payment and Deposit Payment.

Full Payment

Eligible Products

All in-stock products can only be purchased using the Full Payment option.
All pre-order products support Full Payment.

How It Works

When you place an order using Full Payment, the entire amount is collected at checkout, including:

Product price
Shipping fees
Applicable taxes

Once your order is placed, no additional payment is required before shipment.

Deposit Payment

Eligible Products

Deposit payment is available for most pre-order products. Some lower-priced products may only be available with the Full Payment option.

How It Works

You can reserve your item by paying a deposit at the time of purchase and pay the remaining balance closer to the product's release date.

Deposit Amount

The deposit is calculated as a percentage of the product’s full price, usually around 20% of the total product price.

Reservation Priority

Orders placed with a deposit receive the same reservation priority as orders paid in full.

Your reservation is secured once the order is confirmed. After the product arrives and the balance has been paid, your order will ship alongside fully paid orders.

Balance Amount

The remaining balance is calculated as:

Product Full Price − Deposit Paid

Shipping fees and taxes are collected together with the deposit when the order is placed. Therefore, the balance invoice only includes the remaining product price.

Balance Payment Method

The balance invoice will be sent via PayPal to the email address used when placing the order.

Please ensure that your order email address is valid and accessible.

When Will the Balance Invoice Be Sent?

Balance invoices are typically sent after we receive notice that the product's release is approaching.

For products with higher value or larger quantities, balance collection may begin earlier than usual.

Balance Payment Deadline

Balance invoices remain valid for 15 days.

If payment is not received before the deadline, the order will be processed according to our cancellation policy.

If you require additional time to complete payment, please contact us before the invoice expires.

Deposit Refunds

Please refer to our Order Cancellation Policy for information regarding deposit refunds.

Important: Make Sure You Receive Our Emails

To avoid missing release updates and balance payment notices, please ensure that emails from us are not filtered into your spam or junk folder. We also recommend adding our email address to your safe sender list.

If you place a pre-order using the Deposit Payment option, we will send email notifications:

When your balance invoice is issued
Before your balance invoice expires
If your balance invoice becomes overdue and the order is canceled

Shipping Costs

Our product prices already include a base shipping cost. As a result, the listed price may appear slightly higher than the market price, but for many destinations, no additional shipping fee will be charged at checkout.

Free Shipping Areas

If the shipping cost to your country is similar to our base shipping cost, a Free Shipping option will be available at checkout.

You can scroll to the bottom of this page to check whether your country is included in our free shipping areas.

Other Destinations

If the actual shipping cost to your location exceeds our base shipping cost, you will be charged the difference at checkout.

Customs & Tariff Impact Fee

For some destinations, a customs and tariff fee may be included in the shipping fee shown at checkout.

This fee helps cover customs duties, tariffs, or related import charges that we prepay on your behalf.

For more information, please refer to our Customs, Duties & Taxes Policy.

Available Shipping Options

For some destinations, multiple shipping methods are available. All available options, pricing, and service details will be displayed during checkout.

Standard vs. Premium Shipping

Shipping methods are categorized as Standard Shipping or Premium Shipping based on delivery speed and courier service level—not on whether the shipping option is free.

Premium Shipping

Typically delivered within approximately 1 week.
Shipped via expedited commercial courier services.

Standard Shipping

Typically delivered within 2–3 weeks.
Actual delivery times may vary due to seasonal demand, customs clearance, and local carrier processing times.

When Additional Shipping Charges May Apply

Standard Shipping Is Unavailable

If standard shipping cannot be used for your order, we may automatically upgrade the shipment to premium shipping and collect the price difference.

This may happen when:

The package exceeds the size or weight limits accepted by all available standard shipping carriers.
All standard shipping services available to your address become unavailable due to force majeure events, such as carrier disruptions, strikes, severe weather, or policy changes.

Split Shipments Under Premium Shipping

Premium shipping includes a fixed charge per package.

If your order must be shipped in multiple packages, we will contact you before shipment to collect the additional shipping fee required for the extra package(s).

Important: Split shipments sent via Standard Shipping do not incur any additional shipping charges.

Country	Free shipping	Paid shipping (Min)	Tax	Expedited shipping
United States	✅			US: DHL
Remote areas in the U.S.	✅
Canada	✅
Mexico		$10 /Kg, $0 /package		EMS(Zone 8)
Norway	✅
Ukraine	✅
United Kingdom	✅
Russia	✅
Switzerland	✅
Cyprus	✅		💰
Greece	✅		💰
Malta	✅		💰
Germany	✅		💰
Lithuania	✅		💰
Estonia	✅		💰
Spain	✅		💰
Slovenia	✅		💰
Latvia	✅		💰
Croatia	✅		💰
Slovak	✅		💰
Czechia	✅		💰	EU: FedEx(Include Tax)
Netherlands	✅		💰	EU: FedEx(Include Tax)
France	✅		💰	EU: FedEx(Include Tax)
Portugal	✅		💰	EU: FedEx(Include Tax)
Hungary	✅		💰	EU: FedEx(Include Tax)
Austria	✅		💰	EU: FedEx(Include Tax)
Belgium	✅		💰	EU: FedEx(Include Tax)
Poland	✅		💰	EU: FedEx(Include Tax)
Italy	✅		💰	EU: FedEx(Include Tax)
Luxembourg	✅		💰	EU: FedEx(Include Tax)
Denmark	✅		💰	EU: FedEx(Include Tax)
Finland	✅		💰	EU: FedEx(Include Tax)
Ireland	✅		💰
Sweden	✅		💰	EU: FedEx(Include Tax)
Reunion		$15 /Kg, $0 /package
Belarus		$15 /Kg, $0 /package	💰
Iceland		$15 /Kg, $0 /package
Gibraltar		$15 /Kg, $0 /package
Serbia		$15 /Kg, $0 /package
New Zealand	✅
Australia	✅
Turkey	✅
Israel	✅			Zone H: FedEx
Vietnam	✅
Japan	✅
Korea	✅
Malaysia	✅
Thailand	✅
Indonesia	✅
Singapore	✅
Taiwan	✅
Philippines		$10 /Kg, $0 /package		PH: FedEx
India	✅
Brunei	✅
Oman	✅			Zone H: FedEx
Brazil		$5 /Kg, $0 /package
Argentina		$20 /Kg, $0 /package
Chile		$10 /Kg, $2 /package
Colombia		$10 /Kg, $2 /package
Peru				EMS(Zone 8)
South Africa				Zone H: FedEx
Egypt				Zone H: FedEx
Saudi Arabia				4PX EXPRESS
Bahrain
United Arab Emirates	✅

Cancelling an Order

Orders may be cancelled before they are shipped. To request a cancellation, please contact our customer support team.

Whether a cancellation fee applies, and how much can be refunded, depends on the product type, how long it has been since the order was placed, and whether the pre-order item has entered the balance payment process.

Please note:

Customers cannot cancel orders directly through their account.
A cancellation request must be submitted before the order is shipped and must be confirmed by us before the order can be cancelled.
Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep the item, you may return it through our return process at your own expense.
Cancellation requests made for personal reasons may be subject to a cancellation fee. Please note that cancellation requests due to pre-order release delays are still considered buyer-requested cancellations and may still be subject to the cancellation fee.

Cancellation Fees

To make sure each pre-order can be fulfilled, we confirm purchase quantities with our suppliers based on pre-order demand, pay deposits, and commit to the agreed purchase quantities. Therefore, cancellations requested for buyers’ reasons may create additional purchasing, inventory, or storage costs for us.

To keep our purchasing plan reasonable and control storage costs, cancellation requests submitted after a certain period may be subject to a cancellation fee. This fee helps cover the risk and cost caused by order cancellation.

If you request to cancel your order within 7 days of purchase, we will provide a full refund.

If you request to cancel your order more than 7 days after purchase, the following rules apply:

Products Marked as “Non-Refundable Deposit”

If the order was paid by deposit, the paid deposit will be kept in full as the cancellation fee, and no refund will be provided.
If the order was paid in full, we will deduct the corresponding deposit amount as the cancellation fee and refund the remaining amount.

Products Not Marked as “Non-Refundable Deposit”

We will charge 15% of the paid amount of the cancelled item as a cancellation fee, up to a maximum of $10 per item.

If the pre-order item has already entered the balance payment process, meaning that we have sent the balance invoice or payment notice, the cancellation fee will increase to 50% of the paid amount of the cancelled item.

Overdue Balance Payment

If the balance payment deadline has passed and we have not received your response or payment, we will cancel the order if it is still eligible for a partial refund.

In this case, the refundable amount will be issued as a store voucher by default.

Cancellations Caused by Circumstances Beyond the Buyer’s Control

No cancellation fee will be charged if the order must be cancelled due to reasons outside the buyer’s control, including but not limited to:

Manufacturer production cancellation
Inventory shortages or supplier stock-outs
Shipping suspensions or delivery restrictions

In these situations, a full refund will be provided.

Refund Method for Cancelled Orders

Refunds are usually issued back to the original payment method whenever possible.

If the original payment was made more than 180 days ago and the original payment method can no longer be refunded, we will provide reimbursement through one of the following methods:

PayPal transfer
Store voucher
Reward points

Please note that PayPal may charge a transaction fee when receiving transferred funds, typically around 4%. Any such fees are determined and collected by PayPal and will be borne by the recipient.

EU Customers

Starting from July 1, 2026, if you are located in the European Union, your order may also be subject to the EU right of withdrawal, where applicable.

This means you may have additional rights to withdraw from your purchase within the statutory withdrawal period. For more details, please refer to the relevant section in our Return Policy.

Shipping Costs

Our product prices already include a base shipping cost. As a result, the listed price may appear slightly higher than the market price, but for many destinations, no additional shipping fee will be charged at checkout.

Free Shipping Areas

If the shipping cost to your country is similar to our base shipping cost, a Free Shipping option will be available at checkout.

You can scroll to the bottom of this page to check whether your country is included in our free shipping areas.

Other Destinations

If the actual shipping cost to your location exceeds our base shipping cost, you will be charged the difference at checkout.

Customs & Tariff Impact Fee

For some destinations, a customs and tariff fee may be included in the shipping fee shown at checkout.

This fee helps cover customs duties, tariffs, or related import charges that we prepay on your behalf.

For more information, please refer to our Customs, Duties & Taxes Policy.

Available Shipping Options

For some destinations, multiple shipping methods are available. All available options, pricing, and service details will be displayed during checkout.

Standard vs. Premium Shipping

Shipping methods are categorized as Standard Shipping or Premium Shipping based on delivery speed and courier service level—not on whether the shipping option is free.

Premium Shipping

Typically delivered within approximately 1 week.
Shipped via expedited commercial courier services.

Standard Shipping

Typically delivered within 2–3 weeks.
Actual delivery times may vary due to seasonal demand, customs clearance, and local carrier processing times.

When Additional Shipping Charges May Apply

Standard Shipping Is Unavailable

If standard shipping cannot be used for your order, we may automatically upgrade the shipment to premium shipping and collect the price difference.

This may happen when:

The package exceeds the size or weight limits accepted by all available standard shipping carriers.
All standard shipping services available to your address become unavailable due to force majeure events, such as carrier disruptions, strikes, severe weather, or policy changes.

Split Shipments Under Premium Shipping

Premium shipping includes a fixed charge per package.

If your order must be shipped in multiple packages, we will contact you before shipment to collect the additional shipping fee required for the extra package(s).

Important: Split shipments sent via Standard Shipping do not incur any additional shipping charges.

Country	Free shipping	Paid shipping (Min)	Tax	Expedited shipping
United States	✅			US: DHL
Remote areas in the U.S.	✅
Canada	✅
Mexico		$10 /Kg, $0 /package		EMS(Zone 8)
Norway	✅
Ukraine	✅
United Kingdom	✅
Russia	✅
Switzerland	✅
Cyprus	✅		💰
Greece	✅		💰
Malta	✅		💰
Germany	✅		💰
Lithuania	✅		💰
Estonia	✅		💰
Spain	✅		💰
Slovenia	✅		💰
Latvia	✅		💰
Croatia	✅		💰
Slovak	✅		💰
Czechia	✅		💰	EU: FedEx(Include Tax)
Netherlands	✅		💰	EU: FedEx(Include Tax)
France	✅		💰	EU: FedEx(Include Tax)
Portugal	✅		💰	EU: FedEx(Include Tax)
Hungary	✅		💰	EU: FedEx(Include Tax)
Austria	✅		💰	EU: FedEx(Include Tax)
Belgium	✅		💰	EU: FedEx(Include Tax)
Poland	✅		💰	EU: FedEx(Include Tax)
Italy	✅		💰	EU: FedEx(Include Tax)
Luxembourg	✅		💰	EU: FedEx(Include Tax)
Denmark	✅		💰	EU: FedEx(Include Tax)
Finland	✅		💰	EU: FedEx(Include Tax)
Ireland	✅		💰
Sweden	✅		💰	EU: FedEx(Include Tax)
Reunion		$15 /Kg, $0 /package
Belarus		$15 /Kg, $0 /package	💰
Iceland		$15 /Kg, $0 /package
Gibraltar		$15 /Kg, $0 /package
Serbia		$15 /Kg, $0 /package
New Zealand	✅
Australia	✅
Turkey	✅
Israel	✅			Zone H: FedEx
Vietnam	✅
Japan	✅
Korea	✅
Malaysia	✅
Thailand	✅
Indonesia	✅
Singapore	✅
Taiwan	✅
Philippines		$10 /Kg, $0 /package		PH: FedEx
India	✅
Brunei	✅
Oman	✅			Zone H: FedEx
Brazil		$5 /Kg, $0 /package
Argentina		$20 /Kg, $0 /package
Chile		$10 /Kg, $2 /package
Colombia		$10 /Kg, $2 /package
Peru				EMS(Zone 8)
South Africa				Zone H: FedEx
Egypt				Zone H: FedEx
Saudi Arabia				4PX EXPRESS
Bahrain
United Arab Emirates	✅

General policy

Applicable regions: At this stage, tax or import-related fee handling mainly applies to EU and US orders. Orders shipped to most other countries or regions are not currently charged additional taxes or import-related fees by us at checkout.
How we handle taxes and import-related fees: For orders where applicable taxes or import-related fees apply, we use shipping channels that help handle the related taxes, fees, and customs clearance in advance. In most cases, customers do not need to pay these charges again upon delivery or handle customs clearance themselves.
When the fee is charged: If applicable taxes or import-related fees need to be charged, they will be shown and collected when the order is placed on our website.
How the fee is displayed: Because these fees are usually handled through the shipping process, they are included in the shipping fee shown at checkout instead of being displayed as a separate tax line.

EU orders

Policy background:
- Since July 1, 2021, the EU has applied VAT e-commerce rules and introduced the IOSS system for VAT declaration and payment on eligible low-value goods imported from outside the EU with a value not exceeding €150.
- Starting from July 1, 2026, eligible low-value import parcels may also be subject to an additional fixed tariff of €3. As a result, applicable orders will be charged an additional tariff impact fee.
How EU taxes are handled: EU orders may be charged VAT or other import-related taxes. We usually use an IOSS-supported or tax-prepaid shipping method, so VAT and customs clearance can be handled through the shipping process. In most cases, customers do not need to pay the same tax again upon delivery or contact customs directly for clearance.
Amount: The applicable fee for EU orders consists of two parts: Applicable fee = category-based tax impact fee + fixed tariff impact fee
- The category-based tax impact fee depends on the product category. For most applicable EU orders, this amount is usually around $5 or lower per item.
- Starting from July 1, 2026, a fixed tariff impact fee of $3.50 per applicable order will also be charged due to the tariff policy change.

US orders

Policy background: The US previously allowed eligible low-value imports with a declared value of $800 or less to enter under the de minimis rule without regular duties. Starting from May 2, 2025, the US removed the de minimis duty-free treatment for low-value shipments from mainland China and Hong Kong. As a result, related shipments may be subject to customs duties, additional tariffs, or other import-related charges.
Current impact fee and handling method: At this stage, we are not charging a separate customs and tariff impact fee for US orders. We currently use duty-paid or tax-prepaid shipping methods where possible, so customs duties, tariffs, and related import costs can be handled through the shipping process. In most cases, customers do not need to pay additional customs duties, tariffs, or other import-related charges upon delivery.
Possible future impact fee: Duty-paid shipping can be significantly more expensive. We will continue to monitor policy changes and their long-term impact on our shipping costs. If tariff rates, import rules, or shipping costs remain high or increase in the long term, we may introduce a small customs and tariff impact fee to help cover part of the cost.
Estimated amount if introduced: If this fee is introduced, the amount will depend on the product category and package details. For example, a 1/6 boxed figure may usually fall around $5–$10, while smaller figures or accessories may have a lower amount.

Future changes

Tax rules, customs regulations, tariff policies, and shipping costs may change over time.
If our handling method changes, we will update this page and notify affected customers before shipment when needed.
Any applicable fee will be clearly shown at checkout.

Product weight and shipping weight limit

The estimated product weight is displayed on the product page and is a gross value after packing.

If your shipping address is outside the areas below, there are no weight limits on your packages. we have alternative shipping plans to carry heavier packages with no additional fees on your end. You do not need to consider weight limits when ordering.

If your shipping address is within the areas below, there are limits on the weight of the packages we can send. You can still choose a relatively economic "standard shipping" plan to place the order:

If the overweight issue can be solved by split shipments, we will split the order into several packages and charge no additional fees
If your order is included with a single item over the weight limit and placed with the "standard shipping" plan, we will hold the shipment and contact you for advice

You can upgrade the shipping to "premium shipping" by paying the shipping price difference
You can provide us a new address outside the areas with weight limits

Notes:

Remote areas in the U.S.: ZIP Codes 006-009, 967-969, 995-999. The other areas do not have this limit.

Country	Weight limit (Kg)
Ukraine	2
Reunion	2
Belarus	2
Iceland	2
Gibraltar	2
Serbia	2
Indonesia	2
India	2
Oman	2
Brazil	5
Argentina	2

Shipping Costs

Free Shipping Areas

Other Destinations

Customs & Tariff Impact Fee

Available Shipping Options

Standard vs. Premium Shipping

When Additional Shipping Charges May Apply

Standard Shipping Is Unavailable

Split Shipments Under Premium Shipping

Full Payment

Eligible Products

How It Works

Deposit Payment

Eligible Products

How It Works

Deposit Amount

Reservation Priority

Balance Amount

Balance Payment Method

When Will the Balance Invoice Be Sent?

Balance Payment Deadline

Deposit Refunds

Important: Make Sure You Receive Our Emails

Promotional discounts

If the price is reduced before release

Pricing corrections

Shipping Costs

Free Shipping Areas

Other Destinations

Customs & Tariff Impact Fee

Available Shipping Options

Standard vs. Premium Shipping

When Additional Shipping Charges May Apply

Standard Shipping Is Unavailable

Split Shipments Under Premium Shipping

This item is in-stock (released) and could ship immediately.

How long is our processing time?

Can I order in-stock items together with pre-order items?

100% Original

Cancelling an Order

Cancellation Fees

Products Marked as “Non-Refundable Deposit”

Products Not Marked as “Non-Refundable Deposit”

Overdue Balance Payment

Cancellations Caused by Circumstances Beyond the Buyer’s Control

Refund Method for Cancelled Orders

EU Customers

Why does the product price appear higher than the market price?

Why do different variants have different prices?

How does deposit payment work?

What currency will I be charged in?

Will exchange rates affect my balance payment?

Shipping Costs

Free Shipping Areas

Other Destinations

Customs & Tariff Impact Fee

Available Shipping Options

Standard vs. Premium Shipping

When Additional Shipping Charges May Apply

Standard Shipping Is Unavailable

Split Shipments Under Premium Shipping

General policy

EU orders

US orders

Future changes

Shipping time (supply status)

What happens if I already placed an order?

Will sold-out items be restocked?