In default, we would declare the package in a lower value (≤$15) in order to avoid export and import customs charges. We would also declare the product as "scale model parts" in general.
If the buyer has any specific requirements on the declaration, please leave a note alongside an order, or contact us beforehand.
We would not be responsible for the occurring of any customs charge. The customer would have the obligation to give instructions about declaration or any special issues we would have to pay extra attention to before despatch, if he considers it needed.
Returning / detaining of packages because buyer refuses to assist with customs department could not be reimbursed.
Added to your cart:
What is deposit?
Deposit is the down payment to reserve a product on pre-order status.
We only provide this option for "pre-order" items with price above $80.
Deposit is $19.99.
Deposit-made orders has the same priority as full-payment-made ones.
Deposit is fully refundable before release date.
How much balance do I have to pay？
Remaining balance = Full Price - Deposit ($19.99)
When and how do I pay for the balance?
We would send you a PayPal invoice when are informed of imminent release from supplier.
We would use the email account you leave for this item when ordering to contact you. Please make sure this email is reachable.
If you pre-order, you are guaranteed to have the current price when release.
Pre-order products won't apply to any sales campaigns that has direct price markdowns, we would keep the it stable. You don't have to worry about whether you ordered it in the best time or not.
If we really have to change the price
Very randomly, but if we really have to change the price because of an adjustment in cost / market reasons / supplier's direct requirements, here is what we do:
Price goes higher
It would not affect you, you would still have the price when you ordered.
Price goes lower
We would refund you the exceeding amount.
Note: this would not apply after the product is released for more than 3 months.
We ship from China mainland with fullytraceable tracking numbers for all packages.
In order to offer a straightforward pricing, we offer free shipping for most countries we ship to, which means you do not need to pay for the postage if you go with the standard shipping method when checkout.
We also provide expeditedshipping to some countries (See the last column of the chart) . All expedited shipping methods need postage calculated based on the weight of the products. (If your order contains items that need to be shipped separately, we need to charge you for the fixed cost per additional package, this fee is only needed for the split shipment of expedited shipping)
This item is in-stock (released) and could ship immediately.
When you are seeing this badge, it means this product is already in our warehouse for despatch, and has finished its pre-order status. We can arrange shipping for you as soon as receive your order.
How long is our processing time?
For most items in "in-stock" status, our processing time is 1~3 business days. You would receive an auto-sent shipping notification email when we despatch.
Can I order in-stock items together with pre-order items?
You can do that of course! We would split the order based on the items' supply status, and ship the in-stock ones in bulk first.
We supply products in m.i.n.t. condition from direct suppliers and ensure authenticity from the shown brand (see label around product title).
If you need to cancel your pre-order, the refund amount will be determined by the following conditions:
If the request is made within 7 days after purchase, you will get a full refund.
If the request is made after 7 days, you will get an 85% of the paid amount, 15% as the cancellation fee.
If the request is made after the release notification, you will get 50% of the paid amount from a refund or transfer, or 70% store credit from a voucher or reward points which you can use as discounts for future purchases.
If the project is confirmed canceled by the supplier, you will get a full refund with no questions asked.
The reason for the cancellation fee
In order to secure all pre-orders, we need to make purchase contracts with our suppliers that include non-refundable deposits and purchase commitments that must be fulfilled. Pre-orders canceled due to buyers' reasons will cause additional purchasing/warehousing costs for us.
In order to take better control over the purchase plans and storage costs, please kindly understand that we need a part of the payment as a cancellation fee to offset the risks and costs.
We don't take responsibility for pre-order release delay
As a seller, we do not promise actual shipping times for pre-order products and do not take responsibility for the release delay, as it is entirely up to the suppliers and factories.
We can ensure you that:
Process your order as soon as the product is officially released
Respond to your requests on your order progress during the wait with all information we can provide
Order cancellation requests with "release delay" still need to comply with our pre-order policy. Please consider carefully before making the pre-order, and make sure that the product is what you do not mind giving it some extra time.