- Payment method
- Steps to place an order
- Payment plans: "full price" and "deposit"
- Supply status: Temporarily Sold-out
Includes FAQs for policies/knowledge during the process of check-out and fulfilling payment when placing an order.
Includes FAQs for policies/knowledge during the process of check-out and fulfilling payment when placing an order.
Payment plans: "full price" and "deposit"
"Deposit-payment"
You can order a product by paying a deposit first and the remaining balance when it is getting released soon. "Deposit payment" only applies to the products on pre-order status (some products with relatively low prices only accept "full-payment" options)
Make sure you can receive our emails
In order to avoid missing out on the release notifications and invoices, please make sure you can receive our emails and add us to the safe senders' list.
We will send you these notifications if you pre-order with a "deposit":
Deposit option is usually available as long as the product itself is still available to be pre-ordered. However, you may see the deposit option temporarily unavailable in these cases:
You can contact our customer service to ask for details.
The major use of reward points is that they can be redeemed to coupons (store credits). You can use these coupons as money to get discounts on your future purchases.
We currently support coupon redemption for the following 2 amounts:
The conversion rate between the points and discount value is subject to the actual display. You can access the reward panel and click "ways to redeem" to get more details.
Click here to load the reward panel (It will display as a pop-up after the page finishes loading)
Our product pricing already includes a "standard shipping cost". "Free shipping" option is available for the areas with shipping costs similar to our standard shipping cost.
Multiple shipping options
For some countries, we provide multiple shipping options. You can see the list of all available shipping methods along with their prices and descriptions on the checkout page and choose any to proceed.
"Standard shipping" and "premium shipping"
A shipping option is decided as a "standard" or "premium" level based on the average delivery time and service grades provided by the courier. (NOT by whether it is free)
Generally, "premium shipping" options have a faster delivery speed (1-week for non-postal commercial expedited couriers), while "standard shipping" options need 2-3 weeks (fluctuates according to the season and the processing speed of each country).
Conditions where additional shipping charges apply
Country | Free shipping | Paid shipping (Min) | Tax | Expedited shipping |
---|---|---|---|---|
United States | ✅ | US: DHL | ||
Remote areas in the U.S. | ✅ | |||
Canada | ✅ | |||
Mexico | $10 /Kg, $0 /package | EMS(Zone 8) | ||
Norway | ✅ | |||
Ukraine | ✅ | |||
United Kingdom | ✅ | |||
Russia | ✅ | |||
Switzerland | ✅ | |||
Cyprus | ✅ | 💰 | ||
Greece | ✅ | 💰 | ||
Malta | ✅ | 💰 | ||
Germany | ✅ | 💰 | ||
Lithuania | ✅ | 💰 | ||
Estonia | ✅ | 💰 | ||
Spain | ✅ | 💰 | ||
Slovenia | ✅ | 💰 | ||
Latvia | ✅ | 💰 | ||
Croatia | ✅ | 💰 | ||
Slovak | ✅ | 💰 | ||
Czechia | ✅ | 💰 | EU: FedEx(Include Tax) | |
Netherlands | ✅ | 💰 | EU: FedEx(Include Tax) | |
France | ✅ | 💰 | EU: FedEx(Include Tax) | |
Portugal | ✅ | 💰 | EU: FedEx(Include Tax) | |
Hungary | ✅ | 💰 | EU: FedEx(Include Tax) | |
Austria | ✅ | 💰 | EU: FedEx(Include Tax) | |
Belgium | ✅ | 💰 | EU: FedEx(Include Tax) | |
Poland | ✅ | 💰 | EU: FedEx(Include Tax) | |
Italy | ✅ | 💰 | EU: FedEx(Include Tax) | |
Luxembourg | ✅ | 💰 | EU: FedEx(Include Tax) | |
Denmark | ✅ | 💰 | EU: FedEx(Include Tax) | |
Finland | ✅ | 💰 | EU: FedEx(Include Tax) | |
Ireland | ✅ | 💰 | ||
Sweden | ✅ | 💰 | EU: FedEx(Include Tax) | |
Reunion | $15 /Kg, $0 /package | |||
Belarus | $15 /Kg, $0 /package | 💰 | ||
Iceland | $15 /Kg, $0 /package | |||
Gibraltar | $15 /Kg, $0 /package | |||
Serbia | $15 /Kg, $0 /package | |||
New Zealand | ✅ | |||
Australia | ✅ | |||
Turkey | ✅ | |||
Israel | ✅ | Zone H: FedEx | ||
Vietnam | ✅ | |||
Japan | ✅ | |||
Korea | ✅ | |||
Malaysia | ✅ | |||
Thailand | ✅ | |||
Indonesia | ✅ | |||
Singapore | ✅ | |||
Taiwan | ✅ | |||
Philippines | $10 /Kg, $0 /package | PH: FedEx | ||
India | ✅ | |||
Brunei | ✅ | |||
Oman | ✅ | Zone H: FedEx | ||
Brazil | $5 /Kg, $0 /package | |||
Argentina | $20 /Kg, $0 /package | |||
Chile | $10 /Kg, $2 /package | |||
Colombia | $10 /Kg, $2 /package | |||
Peru | EMS(Zone 8) | |||
South Africa | Zone H: FedEx | |||
Egypt | Zone H: FedEx | |||
Saudi Arabia | 4PX EXPRESS | |||
Bahrain | ||||
United Arab Emirates | ✅ |
When you are seeing this badge, it means this product is already in our warehouse for despatch, and has finished its pre-order status. We can arrange shipping for you as soon as receive your order.
For most items in "in-stock" status, our processing time is 1~3 business days. You would receive an auto-sent shipping notification email when we despatch.
You can do that of course! We would split the order based on the items' supply status, and ship the in-stock ones in bulk first.
We supply products in m.i.n.t. condition from direct suppliers and ensure authenticity from the shown brand (see label around product title).
Cancellation & Refund
Cancellation fee
For cancellations of most regular products (not indicated as "non-refundable deposit"), a refund will be provided after the request is approved.
In order to secure the reservation for all pre-orders, we make purchase contracts with the suppliers that include non-refundable deposits and purchase commitments. Cancellations will cause additional purchasing/warehousing costs for us. In order to take better control over the purchase plans and storage costs, please kindly understand that we need a part of the payment as a cancellation fee to offset the risks and costs.
For a few products indicated as "non-refundable deposit"
Cancellations with no relationship with the buyer(production cancellation, inventory sold-out, shipping suspension) will not incur any cancellation fee.
Refund payment method for canceled orders
We will notify you by this email for everything related to your purchase on our website, including:
It is important to make sure that you can receive emails well from us so you don’t miss out anything important regarding your orders.
If you need to change your account email to another, please contact us via support@giantoy.com with your current email & new email you want to revise to.
Our product pricing already includes a "standard shipping cost". "Free shipping" option is available for the areas with shipping costs similar to our standard shipping cost.
Multiple shipping options
For some countries, we provide multiple shipping options. You can see the list of all available shipping methods along with their prices and descriptions on the checkout page and choose any to proceed.
"Standard shipping" and "premium shipping"
A shipping option is decided as a "standard" or "premium" level based on the average delivery time and service grades provided by the courier. (NOT by whether it is free)
Generally, "premium shipping" options have a faster delivery speed (1-week for non-postal commercial expedited couriers), while "standard shipping" options need 2-3 weeks (fluctuates according to the season and the processing speed of each country).
Conditions where additional shipping charges apply
Country | Free shipping | Paid shipping (Min) | Tax | Expedited shipping |
---|---|---|---|---|
United States | ✅ | US: DHL | ||
Remote areas in the U.S. | ✅ | |||
Canada | ✅ | |||
Mexico | $10 /Kg, $0 /package | EMS(Zone 8) | ||
Norway | ✅ | |||
Ukraine | ✅ | |||
United Kingdom | ✅ | |||
Russia | ✅ | |||
Switzerland | ✅ | |||
Cyprus | ✅ | 💰 | ||
Greece | ✅ | 💰 | ||
Malta | ✅ | 💰 | ||
Germany | ✅ | 💰 | ||
Lithuania | ✅ | 💰 | ||
Estonia | ✅ | 💰 | ||
Spain | ✅ | 💰 | ||
Slovenia | ✅ | 💰 | ||
Latvia | ✅ | 💰 | ||
Croatia | ✅ | 💰 | ||
Slovak | ✅ | 💰 | ||
Czechia | ✅ | 💰 | EU: FedEx(Include Tax) | |
Netherlands | ✅ | 💰 | EU: FedEx(Include Tax) | |
France | ✅ | 💰 | EU: FedEx(Include Tax) | |
Portugal | ✅ | 💰 | EU: FedEx(Include Tax) | |
Hungary | ✅ | 💰 | EU: FedEx(Include Tax) | |
Austria | ✅ | 💰 | EU: FedEx(Include Tax) | |
Belgium | ✅ | 💰 | EU: FedEx(Include Tax) | |
Poland | ✅ | 💰 | EU: FedEx(Include Tax) | |
Italy | ✅ | 💰 | EU: FedEx(Include Tax) | |
Luxembourg | ✅ | 💰 | EU: FedEx(Include Tax) | |
Denmark | ✅ | 💰 | EU: FedEx(Include Tax) | |
Finland | ✅ | 💰 | EU: FedEx(Include Tax) | |
Ireland | ✅ | 💰 | ||
Sweden | ✅ | 💰 | EU: FedEx(Include Tax) | |
Reunion | $15 /Kg, $0 /package | |||
Belarus | $15 /Kg, $0 /package | 💰 | ||
Iceland | $15 /Kg, $0 /package | |||
Gibraltar | $15 /Kg, $0 /package | |||
Serbia | $15 /Kg, $0 /package | |||
New Zealand | ✅ | |||
Australia | ✅ | |||
Turkey | ✅ | |||
Israel | ✅ | Zone H: FedEx | ||
Vietnam | ✅ | |||
Japan | ✅ | |||
Korea | ✅ | |||
Malaysia | ✅ | |||
Thailand | ✅ | |||
Indonesia | ✅ | |||
Singapore | ✅ | |||
Taiwan | ✅ | |||
Philippines | $10 /Kg, $0 /package | PH: FedEx | ||
India | ✅ | |||
Brunei | ✅ | |||
Oman | ✅ | Zone H: FedEx | ||
Brazil | $5 /Kg, $0 /package | |||
Argentina | $20 /Kg, $0 /package | |||
Chile | $10 /Kg, $2 /package | |||
Colombia | $10 /Kg, $2 /package | |||
Peru | EMS(Zone 8) | |||
South Africa | Zone H: FedEx | |||
Egypt | Zone H: FedEx | |||
Saudi Arabia | 4PX EXPRESS | |||
Bahrain | ||||
United Arab Emirates | ✅ |
Product weight and shipping weight limit
The estimated product weight is displayed on the product page and is a gross value after packing.
If your shipping address is outside the areas below, there are no weight limits on your packages. we have alternative shipping plans to carry heavier packages with no additional fees on your end. You do not need to consider weight limits when ordering.
If your shipping address is within the areas below, there are limits on the weight of the packages we can send. You can still choose a relatively economic "standard shipping" plan to place the order:
Notes:
Remote areas in the U.S.: ZIP Codes 006-009, 967-969, 995-999. The other areas do not have this limit.
Country | Weight limit (Kg) |
---|---|
Ukraine | 2 |
Reunion | 2 |
Belarus | 2 |
Iceland | 2 |
Gibraltar | 2 |
Serbia | 2 |
Indonesia | 2 |
India | 2 |
Oman | 2 |
Brazil | 5 |
Argentina | 2 |
A product available to be ordered can come with 2 supply statuses: "pre-order" or "in-stock" (you can tell it by the product title or supply status label on the product page)
If your order includes items with different shipping estimate times (e.g. in-stock items and pre-order items, pre-order items with different release times), we will split it into separate packages and always send the available items firstly.
Due to the limited production quantity and times of production, some items can sell out soon. The sold-out items will display a "sold out" status and cannot be added to the cart.