Due to the collectible nature of our products, the condition of the packaging is an important part of the product’s value. Once a product has been opened, handled, or shipped multiple times, its collectible value may be affected.
For this reason, we generally do not accept return requests unless the issue falls within our after-sales coverage, or unless the order is eligible for the EU right of withdrawal.
EU right of withdrawal
If your order is eligible for the EU right of withdrawal, you may cancel and return your order within 14 days after delivery without giving a reason.
To exercise this right, please contact us within the withdrawal period and clearly state that you wish to cancel your order under the EU right of withdrawal.
The product must be returned to us after the withdrawal request is submitted. You are responsible for the return shipping cost unless otherwise required by applicable law.
Please make sure the product is packed carefully before returning it. You may be responsible for any loss in value caused by unnecessary handling, damage, missing parts, or packaging damage.
Once we receive the returned product, we will inspect its condition and process the refund according to the applicable EU withdrawal rules.
Returns for buyer’s reasons
For orders that are not eligible for the EU right of withdrawal, returns for buyer’s reasons are handled as follows.
If the product has been opened and does not have any issue covered by our after-sales policy, it cannot be returned.
If the product has not been opened or used, and remains in brand-new condition with all original packaging and accessories intact, you may return it at your own shipping cost.
To qualify for this type of return, the product must meet all of the following conditions:
-
The product has not been opened or used.
-
The original packaging is complete and undamaged.
-
All accessories are complete.
-
The outer box, plastic shrink wrap, sealing stickers, and other original packaging materials remain intact.
-
There are no signs of use, handling, or damage.
The refund will be issued after we receive the returned product and confirm that it is still in acceptable condition. A 10% return fee will be deducted from the refund amount.
Returns within after-sales coverage
If the product has a quality issue or shipping damage that falls within our after-sales coverage, we will review the case based on the issue reported.
If the issue can be resolved with replacement parts
If the issue can be properly resolved by replacing the affected parts or accessories, our first solution will be to request the necessary replacement parts from the manufacturer and send them to you.
If you still prefer to return the product even though the issue can be properly resolved with replacement parts, you will need to cover 30% of the return shipping cost. We will cover the remaining return shipping cost.
If the issue cannot be resolved with replacement parts
If the issue cannot be properly resolved with replacement parts, you may request a return, and we will cover the return shipping cost.
Alternatively, you may also contact us to discuss other possible solutions, such as compensation, partial refund, or other arrangements depending on the case.
Return procedure
If your product has a quality issue or shipping damage covered by our after-sales policy, please contact us within 7 days after delivery.
When contacting us, please provide photos of the product and packaging as they were received, along with a clear description of the issue.
After receiving your request, we will review the information and confirm:
-
Whether the issue falls within our after-sales coverage;
-
Whether the product is eligible for return;
-
How the return shipping cost will be handled.
If your return request is approved, please pack the product carefully and send us photos of the packed parcel for final confirmation before shipping it back.
For customers in the United States, we may provide a return shipping label when the return qualifies for postage coverage.
For customers outside the United States, you may need to purchase the return shipping label yourself first. If the return qualifies for postage reimbursement, please let us know the shipping cost and provide the relevant receipt or proof of payment.
After the returned package has been shipped, please send us the tracking number. The refund will be processed according to the approved return arrangement.
