1. Conditions supported for return
A return request must be brought up within 7 days of the date you receive the product, and meet any of the following conditions:
- Products that are 100% unopened and new:
- Products with special factory packaging needs to be in the exact same condition they are received (If the packaging has shrink plastic seal, the plastic seal needs to stay unopened. If the item is sealed with our "M.I.N.T." sticker, the sticker needs to be kept complete as proof)
- The products must be free of any signs of use and included all accessories
- Products that are wrongly sent and not what you wish to keep
- Other solutions: If you are willing to keep the product, we can give you a discount.
- Products with severe damage or defect(s) that cannot be solved by replacement parts.
- Other solutions: If you are willing to keep the product, we can give you a partial refund according to our "Compensation standard"
2. Conditions not supported for return
- Products that are opened but with no damage or defects(s)
- Products with only slight imperfections because of the nature of handicraft
- Products with damage or defect(s) that can be solved by replacement parts
- Note: The high mobility of action figure products allows most problems to be fully solved by changing the parts with issues only. We will request request replacement parts from the factory and send them to you on our cost. If you wish to return the product even though the problem can be perfectly solved with replacement parts, you will have to share 50% of the return postage.
- Products with slightly differences with the advertised effect in pre-order stage
- Note: The factory might make slight adjustments on the details of the product during the mass production. The responsibility for the interpretation of the final effect belongs to the factory.
3. Procedure for return
- Submit the return request within 7 days of the date you receive the product. In-hand photos are needed to prove the product condition and the problems.
- After the request is approved, you will be provided a return shipping label or arrange the return by yourself if we do not have access to buy shipping labels in your country.
- Notify us after the package is handed over to the carrier with tracking number and postage invoice if reimbursement is promised. We will offer the final resolution as soon as possible.