As the value of the collectible products is highly affected by the packaging condition which will be compromised by being opened and shipped multiple times, we do not accept return requests outside the supported range of after-sales.
- Return requests for buyers' reasons:
- If the product is opened and does not have problems within the supported range of after-sales, it cannot be returned.
- If the product is not opened and has everything intact (accessories, packaging box, plastic shrink, sealed sticker) without any traces of being used, you can pay for the returning postage to send it back. The refund will be processed after receiving the product and checking the condition when it arrives. A 10% returning fee will be deducted.
- Return requests within the range of after-sales:
- If the problem can be solved by replacing the accessories, the prioritized solution will be sending you the replacement accessories requested from the factory. If you still want to return the product when the problem can be solved properly by replacing the accessories, you will have to share a 30% returning postage (the rest will be paid by us)
- If the problem cannot be solved by replacing the accessories, you can request a return (we pay the full postage) or negotiate with us for other alternative solutions.
- If the product you saved has quality issues or shipping damages included in the coverage of after-sales, please contact us within 7 days after the product is delivered and provide photos of the product when you just received it to describe the problem.
- We will review the information and decide whether the return request can be approved and the postage details.
- After the return request is approved, you will need to properly pack the product and take photos for our final confirmation, then contact the local courier to collect the package (we can provide a shipping label if you are from the United States. If you are from other countries, you will have to purchase the shipping labels by yourself and let us know the postage amount if this request qualifies for postage reimbursement)
- After the product is on the way, you will need to let us know. We will provide you with a refund after the tracking number has updates.